How to get Support data from Amberg Tunnel

Support data is a very useful tool when you are contacting our support team. It is also an easy way how to create a backup of the Amberg project.

How to create support data:

  1. Open project from which you want to create support data in Amberg Tunnel
  2. Go to Help -> Collect Support Data

3. In the next window select if you want to collect only design or also the measured data. How to decide this? If you have a lot of laser scanning data the project would probably be too big to send to support. The project size is not a problem if you have only total station measurement. Also if you use this tool to create a safety copy of your project you should collect all the data (so do not check the Design data only option)

4. Store support data in some cloud storage and send link to support.tunnel. Please note that data are not sent automatically.

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